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Pillsbrothers – Your Online Pharmacy

What is Zelle Pay?!

The old adage “slow and steady wins the race” might be very apt for how banks have approached P2P payments. While Millennials were flocking to Venmo and the Cash App to split restaurant bills and pay one another back for other purchases, FIs were locked in their walled gardens, often limited to allowing P2P transfers within their own networks. But that began to change last year with the launch of Zelle.

Owned by a joint venture of many of the biggest FIs (including Bank of America, JPMorgan Chase and Wells Fargo), Zelle is more than a standalone app (although they have that, too). It’s a payment network that is integrated into existing bank apps allowing for simple (and no fee) money transfers.

The banks have actually spent many years supporting the development of this network, but it’s only recently, with the new brand name Zelle in place, that they have made a major push to integrate and promote it. So how is that working out?

In September of 2017, CNN reported that Zelle was already available through some banks and a standalone app, but they noted that Zelle “has some serious competition…Venmo is already highly popular among Millennials, boasting $17.6 billion in mobile transactions last year.” Just a few months later, in January of 2018, Zelle announced that it had signed up over 60 banks and transferred $75 billion in 2017 (a 36% increase from the prior year). And they were just starting a mass marketing campaign targeting a much wider audience than Millenials: Zelle was looking to reach all digital banking users.

But the hard work was going on behind the scenes (or in the “room where it happens” if you’ll allow me a bad Hamilton pun). As CNBC noted the challenge for Zelle was unique because the banks didn’t need to hype an app; they had to “inform users they already have Zelle on their phones, in their banking apps.”

And so, they did. The marketing began to pick up at the start of this year, and by late January, Zelle claimed to be adding an average of 100,000 consumers a day. Based on Mintel’s capture of emails and direct mail promoting Zelle, leading FIs were deploying awareness campaigns at the same time utilizing a variety of approaches.

Bank of America had a series of email featuring “reasons to use Zelle.”


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